Pattens Furniture Reviews

The instructions could use some tweaks. The runner at the bottom needs to be secured. It's a bit tricky since the screws have to be inserted from underneath.

The staff were super helpful, and those lamps fit just right in our living room - they look great!

Awesome company to work with, always kept in the loop about shipping. The items showed up nicely packed and in perfect condition.

This chair is just what I needed! The online ordering was a breeze, and it showed up faster than I expected. The company kept me in the loop, and the delivery crew was super helpful. Seriously, the quality is top-notch!

I was charged for items that never made it to my doorstep. There was zero communication from them. I called to get my money back and was told to email the manager, Ian, the following day. In response to pattens' comments - I bought those tables a few months back. I've already sent an email asking for a refund - surprise, surprise, no reply, but they sure found time to respond to my Trustpilot review! Update as of 31.01.23: Got my refund.

Plenty easy to place an order from their site, and the price for my bedroom furniture was solid.

This charming light fixture was a breeze to order, and everything went smoothly. Much appreciated!

The customer service was fantastic, and I can't get enough of the table I ordered. It's gorgeous!

Nice products. Awesome shipping. Fantastic support.

Quick delivery right on schedule. The service was speedy and everything arrived as promised.

I ordered this chair in the evening, and the next day, the company called to set up delivery for three days later. They delivered right on time. We're really happy with both the chair and the service from the company.

Great company overall. Their communication was top-notch, picking up the phone right away to assist with a problem from the supplier. They did all they could to fix things fast. I really recommend this company. The staff were courteous, understanding, and friendly. Delivery came sooner than I thought, and the drivers were nice and accommodating. The furniture looks stunning. My son is thrilled with his new room! I’d definitely use them again. Thanks a bunch!

I waited more than two months for my marble dining table to show up, and it arrived completely in pieces, with big chunks missing all around. The base was also broken. To be fair, Pattens did refund me pretty fast, but I sent three emails inquiring about when they would pick up the table, and I got no reply at all, even after three weeks. I mentioned multiple times that the damaged table was taking up my entire kitchen floor, and with two little kids running around, it was a serious trip hazard. I couldn’t even move it because it was so heavy. Eventually, I just gave up on waiting for a response and ended up shelling out £50 for a guy with a van to come and take it away. So now I’m £50 out of pocket, and I’m left without a dining table for Christmas!

Awesome item, high quality and arrived right on schedule. No hassle at all.

I got myself a stunning gold drinks cart. The quality is top-notch and it showed up in just 3 days! Couldn't be happier.